
Talking to any huge company, such as the phone company, cable company, the electric company, or the water company, is enough to drive most customer to utter despair. Long waits for customer service representatives, that are over worked and not nearly as knowledgeable and as they should be, is the norm and forget about trying to get to a supervisor. Well, Verizon is trying to change that by assigning a personal account management or “PAM” to it’s FiOS customers, at least in a test market in





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