Frustrated Comcast customers have taken their plight online in mass. ComcastMustDie.BlogSpot.com has had hundreds of posts from angry customers and even many employees spilling some of the companies inside secretes. Being in the telecom industry I hear many stories about all the various carriers out there. For years, people complained about how bad Verizon was and how they wished they could go elsewhere. Now I hear mostly about how bad other carriers are and how good it is when people switch back to Verizon.
Comcast has been the most complained about carrier for my business customers. Their service is spotty and their customer support is almost non-existent. Not that all carrier don’t have their problems, but I have found that the cable companies, Comcast in particular, do not have the resources or expertise to provide quality service to business customers.
The problem is especially serious for small businesses that’ve switched all their service to a cable company to save a few dollars a month and ended up with long outages and quality issues. Unless the cost savings is critical to your business’ bottom line, stay with your traditional local carrier and maybe look into getting a few VoIP lines to mitigate the cost of outbound calling.
While at home it may be ok to go with a triple play package and put your TV, phone, and internet all in one company’s basket, for businesses this is a risky strategy. It’s important to keep at least some phone service with a traditional land carrier.
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